Steps to Take When Your Email Gets Hacked

Steps to Take When Your Email Gets Hacked
Published in : 20 Dec 2023

Steps to Take When Your Email Gets Hacked

If unauthorized individuals gain access to your email, it could result in significant repercussions due to the potential exposure of sensitive information. However, there's no need to worry because we have provided a detailed, systematic approach to assist you in regaining control if your email is accessed without authorization. By changing your password and identifying the root causes, you can fortify the security of your account.

Dealing with a Hacked Email Account: A Step-by-Step Guide

Should you observe any unusual testing or activities associated with your mailbox, indicating unauthorized access by strangers, you can systematically implement our crisis plan to address the issue and regain complete control over your mailbox operations.

Step 1: Update Your Password

Initially, attempt to access your account using the usual method. If you can do so, it indicates that hackers have not altered your password. It is imperative that you promptly change the password yourself by accessing your email settings. After doing so, ensure to update the new email password on all other devices to prevent any disruption in receiving incoming emails.

If an attacker has already altered your password, many email providers offer the option to regain access to your account by responding to security questions. This can be done through the Forgotten Password feature. Some providers may also require verification via mobile phone numbers or secondary email addresses before granting access. Upon successfully answering the security questions, a new password will be sent to you via email. Be sure to promptly replace this temporary password with a new one to thwart unauthorized access.

Step 2: Identify and Remove the Causes

To address the issue of your compromised mailbox, the next action is to identify the root cause(s). This involves conducting a thorough system scan for viruses, preferably utilizing an emergency recovery disk or an online scanner. Recovery disks can be obtained from various antivirus providers such as Trend Micro. Additionally, we suggest utilizing online scanners like F-Secure or ESET.

It is crucial to take this step because if your email account is compromised, the malware can capture your passwords, even those that have been changed. Cybercriminals employ keyloggers for this purpose. After eliminating the malware, it is essential to reset your password once more to ensure that the virus cannot breach your account.

Step 3: Assess the Damage and Preserve Evidence

After recovering access to your mailbox, conducting a system check, and updating your password, it's important to assess the situation further. Delve into the attack's history to understand its extent and seek evidence: Has spam been sent using your identity? Were online purchases made with your email address? Gathering all available clues is crucial in case urgent fraud-proof is needed. If you or someone else (such as an online store) has incurred financial losses, it's advisable to promptly reach out to law enforcement and seek legal counsel if necessary.

Step 4: Enhance Your Security Measures

It is essential to safeguard yourself for the future. It is recommended to update all of your passwords and employ a password manager, as previously suggested, to store your various access codes conveniently.

Furthermore, it is recommended to enhance the security of your critical accounts by implementing two-factor authentication. This involves a dual-layered security process, where access requires both a password and an independent encrypted code, for instance. Only when both the password and code are provided can the device be authorized to access the user account. While criminals may be able to steal your password, they will not be able to gain entry into your email account without the second authentication factor.

Understanding Email Hacking: Common Methods

In the long run, the most efficient way to safeguard your mailbox from malicious attacks is through prevention. Understanding the tactics cybercriminals use to hack email accounts is crucial for maximum self-protection. These tactics include breaching major website servers to steal user data, deploying malware, and conducting phishing attacks.

Understanding Email Hacking Common Methods

Data Theft through Server Attacks

Businesses frequently fall victim to high-profile online attacks, resulting in widespread media coverage. During these incidents, cybercriminals acquire the login credentials of millions of customers. As a result of many individuals using identical passwords across multiple platforms, hackers who target one website can compromise numerous accounts and websites.

Instead of waiting until your mailbox is hacked, take proactive steps to protect yourself and reduce the risks. Create unique and strong passwords for each account registration, incorporating a mix of letters, numbers, and special characters for maximum security.

Email phishing

Another method of stealing sensitive information is through email phishing, a deceptive tactic where harmful software inundates inboxes with counterfeit emails, urging recipients to input their login credentials on fraudulent websites. It's crucial to note that reputable websites, messaging platforms, payment services, and online retailers never request users' passwords via email. Therefore, it's imperative to refrain from sharing this information simply because it's being solicited. If there are any uncertainties regarding the legitimacy of an email, don't hesitate to reach out to the customer support team of the relevant website.

Malware attacks

Cybercriminals employ a third method to gather sensitive information, which involves using malware attacks. Malware is commonly distributed through deceptive emails or phony attachments. Once these files are accessed, the recipient's computer becomes infected with spyware or a specific type of malware known as a keylogger.

The majority of malicious software operates covertly in the background, secretly gathering sensitive information such as passwords. Keyloggers meticulously log every keystroke typed on the infected computer's keyboard and send this data to cybercriminals. The most effective defense against such malware is to equip your computer with up-to-date antivirus software and an active firewall. However, it is equally important for everyone to exercise caution: remain vigilant when receiving emails from unfamiliar sources and always verify the legitimacy of an email before accessing its attachments.



Initially, it's important to update your password promptly. If the hackers haven't modified it, take the initiative to do so to avoid any potential disturbances. If they have made changes, follow the procedures provided by your email service provider to regain entry. Subsequently, address the underlying issues by conducting a virus scan and resetting your password once more.

After regaining control, it's important to evaluate the extent of the damage and collect evidence of the attack. If there are any financial losses, it's crucial to get in touch with law enforcement. To avoid future breaches, bolster your security measures by updating passwords, employing a manager, and implementing two-factor authentication.

It is essential to have a grasp of typical hacking techniques. When servers are attacked, numerous accounts can be compromised, making it imperative to use distinct passwords. Exercise caution with phishing emails and refrain from sharing passwords through email. Guard against malware by keeping antivirus software updated and being cautious when dealing with unfamiliar emails and attachments.

Ultimately, the most important thing is prevention. Keep yourself updated, create robust passwords, and confirm the authenticity of emails. By remaining alert, you can strengthen your email security and guarantee a more secure online journey.


Frequently Asked Questions:

Q: How can I tell if my email has been hacked?

A: Unusual occurrences, such as unauthorized entry or unfamiliar behavior within your mailbox, could be a sign of a security breach. Be vigilant for unexpected emails, password reset alerts, or alterations to account settings.

Q: What should I do if I suspect my email has been compromised?

A: Take immediate action by changing your password and updating it on all devices. Follow your email provider's instructions for account recovery, and perform a comprehensive virus scan to check for any potential damage.

Q: What if I can't access my email account because the password has been changed?

A: Numerous email services provide methods for recovering accounts, including security questions and the option to receive a temporary password on your alternate email or phone. Simply adhere to these guidelines to regain access.

Q: How do I enhance the security of my email account after a hack?

A: Enhance your account security by consistently changing passwords, utilizing a password management tool, and setting up two-factor authentication. These steps provide an additional level of defense for your account.

Q: What evidence should I preserve if my email is compromised?

A: Be sure to record and keep track of any unusual behavior, like unauthorized transactions or outgoing emails. This information could be vital if you have to notify the authorities or seek legal support.

Q: What is two-factor authentication, and how does it help secure my email?

A: Two-factor authentication introduces an additional layer to the login procedure, demanding the use of both a password and a distinctive code delivered to your phone or email. This guarantees that in the event of a compromised password, unauthorized entry is prevented.

Q: How can I protect my email from common hacking methods mentioned in the blog?

A: Create strong and one-of-a-kind passwords, stay vigilant against phishing emails, and ensure your antivirus software is regularly updated. Always confirm the authenticity of emails, particularly those asking for sensitive details, before proceeding with any actions.

Q: Can a hacked email lead to financial losses?

A: Certainly! Suppose you discover any unauthorized purchases or notice any suspicious financial activities associated with your email. In that case, it is important to promptly report them to both law enforcement and your financial institutions. This action is crucial in addressing the issue effectively.